SUPPORT AT HOME (AGED CARE ACT 2024)

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The Support at Home program is part of the Australian Government’s new aged care system under the Aged Care Act 2024. It is designed to help older Australians remain living independently at home with the right supports, services, and protections in place.

Support at Home puts you at the centre. Your needs, your choices, and your lifestyle guide the care you receive.

Support at Home Tailored to Your Needs

Getting older should not mean giving up control or independence. With Support at Home, services are flexible, personalised, and designed around your goals and daily life.

New Age works with you to understand what matters most to you. Whether you need a little help at home or more comprehensive support, we tailor services that allow you to continue living safely, comfortably, and confidently in your own home.

After your assessment, we work with you to create a Support at Home Agreement that reflects your preferences, circumstances, and care needs.

Your Rights Matter

Under the Aged Care Act 2024, you have clear rights and stronger protections, including:

• Independence – make your own choices
• Respect – for your culture, identity, and lifestyle
• Privacy and safety – feel secure in your own home
• Transparency – understand your services and costs
• Voice – speak up without fear if something is not right

We respect these rights at every stage of your care.

How It Works

• One Simple Assessment – A single entry point with one clear process
• Your Personal Plan – A Support at Home Agreement tailored to your life
• Clear Costs – Fair, transparent contributions based on your circumstances
• Your Choice – You decide what services you receive and when

We guide you through the process step by step, with no confusion and no pressure.

Support at Home Services

We can provide tailored and responsive support in the following areas:

• Assistance with everyday tasks such as cleaning, meals, and shopping
• Health and clinical support
• Home modifications and mobility aids
• Social, cultural, and community participation
• Care planning and coordination

Services can be adjusted as your needs change.

What’s Changing?

If you are currently receiving a Home Care Package, you will not be worse off.
The new Support at Home program offers:

• More flexibility
• More choice
• Stronger consumer protections

We are here to help you transition smoothly and confidently.

Why Choose New Age?

New Age is committed to quality, safety, and respect. As a registered provider under the Aged Care Quality Standards, we guarantee:

• Person-centred care (support available in your preferred language)
• Cultural inclusivity and respect
• Continuous improvement
• Full compliance with the Aged Care Act 2024

Your wellbeing, dignity, and independence are our top priority.

Ready to Take the Next Step?

Your independence starts with a conversation.

Book your FREE consultation today.

Book My Free Consultation

📞 02 8628 0672
📧 info@newagehacs.com

Still have questions?
Call us Monday through Friday, 8:00 a.m. to 4:00 p.m.